![]() Where are the poor experiences occurring?Ĭorrelate the poor experience with call quality, reliability, and devices Use Rate My Call data to learn about users' actual experience Learn where the majority of call setup and drop failures occur Gain insights into the percentages of call setup and drop failures Identify and remediate any network or firewall problems Categoryīreak down the metrics by internal calls (within your organization, such as VPN, WiFi, wired) or external callsīreak down the metrics by building or network You should also establish targets for quality metrics and a plan for troubleshooting and isolating problems when they happen. This plan should include the key areas listed below. Doing so will ensure that Teams is always running optimally. Once you've rolled out meetings and voice in Teams, you'll need a plan for ongoing monitoring and maintenance. ![]() ![]() This article assumes that you've already set up CQD. Key to this guidance are the two curated CQD templates - we recommend that you download them before you go through the guidance in this article. Our guidance emphasizes audio-quality scenarios because any network improvements you make to improve the audio experience will translate to improvements in video and sharing. ![]() This article will help you - the Teams admin or support and helpdesk engineer - to develop a process for monitoring and maintaining call and meeting quality for your organization by using Microsoft Teams Call Quality Dashboard (CQD). ![]()
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